Big O Tires
Automotive Service Advisor
Full Time • Hayward
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
Job Title: Service Advisor – Tire & Auto Shop
Location: Hayward, CA
Job Type: Full-Time
Pay: DOE (Hourly) + Commission & Bonus Potential
Location: Hayward, CA
Job Type: Full-Time
Pay: DOE (Hourly) + Commission & Bonus Potential
Job Summary:
The Service Advisor serves as the primary liaison between customers and the service department. They are responsible for providing exceptional customer service, accurately documenting customer concerns, recommending appropriate services, and ensuring efficient workflow between the customer and technicians. This is a key role in delivering a professional and trustworthy customer experience in a tire and automotive service environment.
What You’ll Do:
- Greet customers in a friendly, professional manner and listen to their vehicle concerns.
- Document inspections and prepare accurate service estimates
- Educate customers and explain recommended repairs and service in simple terms
- Promote tire sales, service packages, and special offers
- Communicate effectively with technicians to ensure timely and accurate service
- Obtain customer authorization for additional repairs or changes in service scope where appropriate
- Keep customers updated and notify them when vehicles are ready
- Coordinate vehicle pickups/drop-offs and transportation as needed
- Handle payments, invoices, warranties, and related service documentation
- Maintain clean and organized service desk and waiting areas
- Resolve customer concerns or escalate as necessary to maintain satisfaction
What We’re Looking For:
-
Core Skills & Competencies
- Customer Service Excellence – Strong listening skills, empathy, and professionalism.
- Sales Skills – Ability to upsell and cross-sell based on customer needs (tires, alignments, maintenance packages).
- Communication Skills – Clear, persuasive verbal and written communication.
- Negotiation & Closing Skills – Turning inquiries into completed sales without being pushy.
- Time Management – Ability to handle multiple customers, quotes, and service follow-ups efficiently.
- Attention to Detail – Accurate service tickets, invoices, and warranty processing.
- Problem-Solving – Ability to find solutions for customer concerns or objections.
- Product Knowledge – Good knowledge of tires, automotive systems and maintenance.
- Technical Understanding – Basic grasp of automotive systems to confidently explain service recommendations.
- CRM & POS System Proficiency – Comfort using shop management software, scheduling tools, and MS Office
-
Personal Attributes
- Professional appearance and positive attitude
- Integrity & Honesty – Transparent about service needs and costs. Ability to upsell services and products ethically
- Resilience – Handles customer objections and occasional conflict calmly.
- Team-Oriented – Works closely with technicians and other advisors to meet goals
- High school diploma or GED required; post-secondary education in automotive or business (preferred)
- Min 1–3 years of customer service or service advisor experience (tire/auto industry preferred
- Bilingual (Spanish/English) is a plus
Work Environment & Schedule:
- Fast-paced tire and auto repair shop
- Indoor front-desk environment with frequent trips into the shop or parking lot
- May involve weekends and extended hours depending on store schedule
What We Offer
- HIGH EARNING POTENTIAL: Competitive hourly pay + commission and performance bonuses
- Paid time off
- Health, dental, and vision insurance
- Employee discounts on tires and services
- Career growth path to Service Manager or Store Manager
- ASE certification training available
Compensation: $60,000.00 - $90,000.00 per year
(if you already have a resume on Indeed)