The Automotive Shop Floor Supervisor is responsible for overseeing day-to-day operations of the service floor, ensuring efficient workflow, quality repair and maintenance work, and exceptional customer satisfaction. This role acts as the critical link between technicians, service advisors, and management—driving productivity, safety, and profitability in a fast-paced automotive repair environment.

Operations Management

- Supervise daily shop activities, ensuring all repair and maintenance jobs are completed efficiently, accurately, and on schedule.
 - Monitor work distribution among technicians, balancing workloads to maximize productivity.
 - Coordinate with Service Advisors to align repair orders, timelines, and customer expectations.
 - Ensure parts availability by working with suppliers and inventory staff.

 

Team Leadership & Performance

- Provide direct supervision, coaching, and performance feedback to technicians and service staff.
 - Conduct daily huddles/briefings to assign work, set expectations, and address shop floor priorities.
 - Train, mentor, and onboard new technicians and staff in both technical procedures and company policies.
 - Enforce adherence to company quality standards and comeback reduction protocols.

Quality, Safety & Compliance

- Inspect completed jobs for quality, accuracy, and adherence to manufacturer and company standards.
 - Enforce safety protocols, OSHA guidelines, and proper use of PPE and shop equipment.
 - Maintain a clean, organized, and compliant shop environment at all times.

Customer Service

- Support Service Advisors (SA) in resolving customer concerns regarding repairs, timelines, or costs.

- Assist SAs with training, quote generation, and other tasks as needed.
 - Provide coverage for and perform SA role as needed (busy times, lunch breaks, SA days off, etc) 

- Step in on escalated issues with professionalism and focus on customer satisfaction.
 - Promote trust and transparency to build long-term customer loyalty.

Financial & Performance Goals

- Monitor shop KPIs: labor efficiency, productivity rates, comeback percentage, average repair order (ARO), and gross profit contribution.
 - Reduce downtime by sending workers home or reallocating resources during slow periods.
 - Partner with the Store Manager/Owner to set and achieve revenue and profitability goals.

 

- 5+ years of experience in automotive service, repair, or shop management.
 - Strong technical background (ASE certifications a plus).
 - Proven leadership skills with experience managing technicians and service staff.
 - Excellent organizational and problem-solving abilities.
 - Strong communication skills with both team members and customers.
 - Ability to work in a fast-paced, high-volume environment.

- Leadership & Team Development
 - Workflow & Time Management
 - Technical Knowledge of Automotive Repair
 - Financial & KPI Awareness
 - Safety & Compliance Oversight
 - Customer Relationship Management

- Competitive base salary plus performance-based incentives.
 - Health benefits.
 - Paid time off and sick leave (per California labor law).
 - Opportunities for ASE certification support and ongoing training.
 - Employee discounts on services and products.